Return and refund policy

Effective Date: July 30, 2026

At crttnlqh.shop, we are committed to making every purchase as smooth as possible. If something isn't right with your order, we'll do our best to provide a fair solution in accordance with the policy below.

Return Requests

Customers may request a return within 30 days from the date the package is marked as delivered.

To be eligible:

• Products must remain in their original, unused condition.
• Original packaging and any included accessories should be returned.
• A valid proof of purchase or order confirmation is required.

Returns that do not meet these requirements may not be approved.

How to Begin

Before returning any item, please contact our support team.

Email: info@crttnlqh.shop

To speed up the review process, please include:

• Order number
• Item purchased
• Reason for the request
• Supporting photos if the item is damaged or incorrect

Our team will review your request and provide the next steps.

Review Procedure

After your returned package arrives, it will undergo an inspection to confirm that it satisfies our return requirements.

If further details are needed, we will contact you before making a final decision.

Refund Processing

Once approved, refunds are generally issued within 5–10 business days to the original payment method.

The exact completion time depends on your payment provider.

Non-Returnable Situations

Returns may be declined if products have been used, intentionally damaged, modified, or returned with missing components.